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(800) 505-6241

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FAQ

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • Financing

What is your return policy?

Please Check Our Return Policy Section To See Your Exact Brand And Their Policies

What is your cancellation policy?

Please notify us immediately at Contact@modernhouseusa.com if you would like to cancel your order. All purchased items are subject to restocking and other fees

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery and call immediately. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.  

If your item(s) do arrive damaged, please send photos to contact@modernhouseusa.com  withing 48 hours and we will process an immediate replacement or compensation (usually within 1 business day).

How do I place an order?

To place orders by phone, call us at   (800) 505-6241

To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.

You will receive an immediate order confirmation and we will process your order immediately.

How do I know when my order will ship?

Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information. 

We will immediately process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. 

If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

Do you charge sales tax?

We are located in Kansas and do not charge sales tax unless you are shipping the order to Kansas. This alone can save you hundreds of dollars compared to ordering elsewhere.

Can I change/add to  my order?

Yes, you can change and add to your order  by simply emailing us at Contact@modernhouseusa.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can ONLY be changed before shipping. Restocking Fees may apply

How long will it take for my order to ship?

You will be contacted by customer service with exact shipping dates 24-48 hours after purchase. On rare occasions order shipment may take longer due to unforeseen delays or backorders.

You can get immediate assistance regarding the status of your order by emailing -Contact@modernhouseusa.com, or Live Chatting with a team member

We GUARANTEE the fastest processing and shipping times in the industry, along with the most responsive customer service.

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